Hospitality is a competitive field, and interviewers often look for candidates who stand out from the crowd. Most companies will be looking for individuals who have the right attitude and personality for the job and the proper skills. One way to show that you’re a good fit for the role is by being prepared for common interview questions.
Why do you want this job?
This is a common question that can catch candidates off guard, so you must be prepared for it. You should research the company and understand its culture prior to getting on the phone or walking into a meeting. When answering this question, try to talk about your passion for hospitality and describe why the role is appealing.
If you have experience in another area of hospitality or customer service, discuss what makes this position an ideal next step for your career. Be enthusiastic about showing that you are eager to get started with the company.
What are your strengths?
This question allows the interviewer to see what you think about your skills and abilities, but it can also be an excellent opportunity for you. Be prepared with an answer that showcases your talents and how they directly relate to the job at hand. Showcase any relevant strengths such as being a good multi-tasker or having strong communication skills.
If there are other unique selling points of yours that make you stand out from other candidates, focus on those when answering this question. Having answers ready ahead of time will allow them to come across naturally during the interview process instead of feeling forced or rehearsed later.
What are your weaknesses?
No one wants to talk about their weaknesses right away, so be prepared for this question with a thoughtful, honest answer. Try to focus on something that is not related to the job or an essential skill required in the position.
For example, discuss how you are not great at public speaking and have been working on presentation skills. Keep your answers positive by mentioning how you plan to work through these weaknesses, so they do not hold you back from doing well in the role.
Do you have experience in the hospitality industry?
This question is an excellent opportunity for you to share your experience in the field. Whether it is through working at a restaurant or hotel or having customer service experience. If you do not have any direct hospitality experience, discuss how your skills and background can be transferred to this new role.
Talk about how you are excited to learn more about the industry and what interests you most about it. This will show that you’re proactive in learning and willing to take on new challenges.
How would you deal with an unhappy customer?
Customer service is one of the most important aspects of hospitality, so interviewers want to know how to handle difficult situations. Discuss when you had to deal with an unhappy customer and how you approached the problem.
If you did not have any experience dealing with an unhappy customer, talk about a time when you had to deal with a difficult customer service situation. Explain how you remained calm under pressure and what measures you took to rectify the issue. Having concrete examples will make it easier for interviewers to see that you have the necessary skills for the role.
What would your last boss say about you?
Even if you left your last job on good terms, this question could be difficult to answer. You should prepare for it ahead of time so that you don’t have to think about what to say at the moment.
If possible, do a practice interview with someone who knows about your previous work experience and ask them for feedback on how they would answer this question.
If there is any criticism from your past boss that could negatively impact future employment opportunities, try not to mention it during an interview, as this will only reflect poorly upon yourself and may turn off potential employers as well.
What are some challenges facing hospitality today?
The hospitality industry faces many difficulties, such as declining budgets and rising costs of labor due primarily because labor costs make up the largest percentage of operating expenses in hotels; as a result, hospitality management has been forced to find ways to reduce these costs while maintaining high levels of service quality.
They can do this by using technology, which allows them more flexibility. For example, they can use kiosks for check-in and check-out, mobile ordering for food delivery, and other technological advancements to help improve the customer experience.
These are some of the most common questions an interviewer might ask you. However, they are only a small part of what could be asked during your interview. Be prepared with answers to these and other commonly asked questions before going into an interview to go more smoothly for everyone involved.
At RestaurantZone, we are a leading hospitality agency that provides staffing and recruitment services for the hospitality industry. We understand the importance of finding the right person for the job, and our team is dedicated to helping you find your dream role. Visit our website today to learn more about our services.
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